THIS IS AN OLD WEBPAGE
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How much is the postage for my order?
We charge £6.50 per delivery for mainland addresses (even if you order a cheeseboard of £200 we will still only charge £6.50 per delivery.) We subsidise some of our carriage charges from our internet profits - we certainly do not make money from our carriage charges.
Is the amount shown on my internet invoice the amount which will be charged to my credit card?
We cannot cut cheese exactly - it is all done by hand. For instance, you may order 500g of Parmesan and our cut may be, for instance, 514g or perhaps 482g. We have an adjustment, therefore, for overcuts/undercuts which will be shown on your final invoice or, in the case of ordering a gift, we will e-mail you the total amount we shall be charging to your credit card. We rarely undercut or overcut extreme amounts!
I'm having a cheese and wine party. How much cheese should I budget for?
We normally allow 100g per person. Some people are greedy but others eat just a little, so this amount has worked for us over the years. Allow about £1.70 per head. We can put together a selection of what's particularly good at the moment (see our gift voucher and cheese selections section of our shop) or you can choose each part of your order. Don't have too many small pieces of cheese, a few good hunks is always better. Vary the types (e.g. a soft cheese, a firm pressed cheese, a blue cheese, a goats' milk cheese etc.) and think about colour, strength and texture (often a Double Gloucester, a Leicester or Shropshire Blue add a nice touch of colour).
I'm pregnant, so which cheeses should I avoid?
The Chief Medical Officer suggests you avoid soft and blue cheeses, whether pasteurised or unpasteurised.
I am not sure whether I will be at home when the goods are delivered. Do I have to sign for them?
Yes, someone will have to sign for your delivery. The problem is that we cannot prove, or do not know, if you have received the goods if there is no recipient's signature. If you know you are going to be out it would be better to have the goods sent either to a place of work or to a friend, relative or neighbour. The delivery infrastructure for Internet orders has not really kept pace with the amount of business over the Internet. We know, for instance, that there are some firms building up collection points for goods, especially in the London area; we do not use these at the moment, but we will have to keep an eye on changing methods of delivery/collection.
I have placed an order but have not received a confirmation e-mail from you. Why is this?
We always confirm receipt of orders but at least five per cent of our customers enter an incorrect e-mail address!
I have a Switch card with no issue number - why won't your site let me use it?
We use the very latest software on our website but the manufacturers are struggling to keep up with constant security changes to the cards themselves. We have inserted an extra section marked Switch/Maestro (no issue no.) - use this. If you are outside the U.K. we cannot process Switch or Maestro cards.
I still don't trust my credit card details on the Internet - can you still help me?
When you get to the checkout tick the box which says 'Send Credit Card Details Separately'. This doesn't mean that you don't have to do anything else; you still must either telephone or fax your credit card details to us (telephone/fax: 01666 502865). If we do not receive your credit card details we will e-mail you or telephone you within a couple of days. However, as stated above, we do require your correct e-mail address, or to actually be able to contact you on the telephone number - please do not give us a British telephone number if you are in Australia! Nevertheless, we respect your privacy so, after attempting to contact you we will eventually delete your order after fourteen days.
Can I send a cheese selection to a friend as a gift?
We have been surprised by how many people have sent cheese selections as gifts, especially if they live outside the UK. It may be worth checking, though, whether the recipients will be there to receive them - we did have one example where the recipient was sent abroad for a fortnight whilst the cheese perished in their local Post Office storeroom! Remember that we can include a personalised card with the message of your choice; enter this in the box marked 'Please enter the greeting you would like included in the order'.
Do you have a returns policy?
Our perishable goods cannot be returned except where our goods do not meet your quality expectations or are damaged in transit. Please e-mail us if you have a problem as we are committed to your complete satisfaction. In our first 18 months of internet trading we have not received any complaints or any returns.
Do you have a printed catalogue?
No - sorry. Please remember that cheesemakers come and go, some cheeses are seasonal, and therefore it is much easier for us to maintain and update our website.
