We are despatching online internet orders as normal. Select a despatch date at our checkout, but not more than two months ahead.Our Tetbury Shop Opening Hours are currently: Tuesday to Saturday 9am - 3pm. Our shop is open throughout lockdowns as we are an essential business. We are not despatching internet orders for the week commencing 13th September. Our shop will also be closed that week.We can rarely answer our phone at the moment - please email if you have any queries.
You can select a despatch date from those available at our checkout. We pay for next-day delivery (delivery the day after despatch). 98% of our orders are delivered next-day but this cannot be guaranteed, especially in current circumstances. No courier is 100% perfect! Allow an extra day if it is for a special occasion such as a birthday or party. We charge £5.95 per delivery for most mainland UK addresses. Even if you order a cheeseboard of £500 we will still only charge the same delivery charge because we subsidise some of our carriage charges from our internet profits. Apart from Winter months, we insulate and use ice in our parcels to keep the cheese cool. We despatch Tuesdays, Wednesdays & Thursdays (also Mondays in December). We can usually despatch quickly but we need more notice in December.
If you are collecting from our Tetbury shop, there are instructions at our checkout, and we will refund any postage charged. Alternatively, you can always email your order and pay on collection.Postal Surcharge for Islands and Highlands - Scottish Highlands, Scottish Islands, Northern Ireland & Isle of Wight:There is a surcharge of £11 for deliveries to Scottish Islands, Northern Ireland, Isle of Wight and the following postcodes: All IV, All PA, Perth PH4-41 & PH49-50 - Wick & Thurso KW1-14, KA27-28, AB31-38, AB40-56. Your order to these postcodes will often take longer instead of next day. We no longer send small orders by Royal Mail and we do not send to a BFPO number. We are having to suspend orders to Northern Ireland because of the new restrictions due to the EU Brexit agreement. Apologies.We do not deliver to the Channel Islands, Isle of Man or the Isles of Scilly.
You can order from anywhere in the world but we only despatch to UK addresses.
Minimum order (excluding delivery charge) only £25 (£39 in November and December).
Can I telephone my order through to you or post you a cheque?
No - sorry. All or mail-order business has to be done online otherwise we simply couldn't cope and written orders may go missing. Our internet software helps us with our stock control and is the most secure way to store payment details. We run a busy internet business, a wholesale business and an often hectic shop. We could invest in more staff but then our prices wouldn't be so competitive.
Click here to upgrade your delivery to 'by noon'