Coronavirus Webshop Status - We are despatching orders as normal. No illness here. We do have a tsunami of orders, so our next despatch date is Tuesday 14th April. Many apologies for the wait. We are working flat out. All courier companies are also swamped as the UK turns to ordering online. Please be patient with them.
We charge £5.95 per delivery for most mainland UK addresses. Even if you order a cheeseboard of £500 we will still only charge the same delivery charge because we subsidise some of our carriage charges from our internet profits. We send most goods by next-day delivery but, although 98% of our orders arrive next day, this cannot be guaranteed. No courier is perfect! Apart from Winter months, we insulate and use ice in our parcels to keep the cheese cool. We despatch Tuesdays, Wednesdays & Thursdays (also Mondays in December). You can choose your despatch date from the date-picker at our checkout. We can usually despatch quickly but we need more notice in December. After our checkout, it would appear we take payment online, but we just collect the means to take payment. We don't charge your card until just before despatch apart from orders over £100 and wedding cakes over £100 - where we take a £50 deposit. For smaller wedding cakes costing less than £100 and for orders placed outside the UK, we take payment when you order.
If you are collecting from our Tetbury shop, there are instructions at our checkout, and we will deduct any postage before charging your card.
Postal Surcharge for Islands and Highlands - Scottish Highlands, Scottish Islands, Northern Ireland & Isle of Wight
There is a surcharge of £11 for deliveries to Scottish Islands, Northern Ireland, Isle of Wight and the following postcodes: All IV, All PA, Perth PH4-41 & PH49-50 - Wick & Thurso KW1-14, KA27-28, AB31-38, AB40-56. Your order to these postcodes will often take longer instead of next day. We no longer send small orders by Royal Mail.
We do not deliver to the Channel Islands, Isle of Man or the Isles of Scilly.
You can order from anywhere in the world but we only despatch to UK addresses.
Minimum order (excluding delivery charge) only £25
Can I telephone my order through to you or post you a cheque?
No - sorry. All or mail-order business has to be done online otherwise we simply couldn't cope and written orders may go missing. Our internet software helps us with our stock control and is the most secure way to store payment details. We run a busy internet business, a wholesale business and an often hectic shop. We could invest in more staff but then our prices wouldn't be so competitive.
Click here to upgrade your delivery to 'by noon'
Click here to upgrade your delivery to 'by 10 am'