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Award winning cheese from Tetbury Gloucestershire
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About Us

Terms and Conditions

We have written these in plain English and we hope you agree they are fair and balanced. All of your rights under English law are valid.

If a particular product is unavailable we may substitute a different one (similar to the one you ordered) of our choice. (In our first ten years of internet trading we have despatched 99% of specific items ordered) If you do not wish any substitions please add this comment on your order.

Prices are subject to change without notice due to circumstances beyond our control. For items ordered in advance, we reserve the right to charge updated prices valid at time of despatch and updated carriage charge.

Packaging of products sometimes varies to that illustrated on our webshop and sometimes we change brands of our cheeses if the cheese is a generic type, e.g. Camembert, Vacherin etc.

We cannot cut cheese exactly so there is often a price adjustment (plus or minus) when we charge your credit card. We always e-mail details of this adjustment when we confirm despatch of your order.

Delivery in most parts of the country is next day. However, we cannot guarantee next day delivery due to circumstances beyond our control. Deliveries to remote parts of the UK will take longer.

We cannot be held responsible for delays due to bad weather, particularly snow and ice. Usually our perishable goods are stored in unheated trucks or unheated warehouses so the products themselves should be in good condition. We, or our customers, do not know when bad weather will strike, so there always be a risk element of delay. Our customers select the despatch date of the goods, not us, and we give clear warnings at our checkout that we suggest Christmas orders are despatched as early as possible after the first week in December.

Please make sure the delivery address and postcode are correct (especially the latter) as we cannot be responsible for non-delivery due to a wrong address/postcode. Royal Mail, and other websites have a postcode checker.

We reserve the right to change despatch dates and for those despatch dates which are invalid (customers often select a despatch date which has expired) we usually despatch on the next available date. If we see bad weather aproaching at Christmas, we reserve the right to despatch on an earlier date.

We cannot be held responsible for the condition of the goods if delivery cannot be made because there is no one at the delivery address. We cannot be held responsible if no one is at the delivery address to sign for goods, or if goods cannot be left with neighbours or in a safe place. We cannot be held responsible if goods are refused at a destination where no prior arrangement has been made by a sender for them to be accepted. If the item is showing as 'attempted delivery' or 'delivered' by Royal Mail, Parcelforce, Cotswold Express Couriers, Hermes, APC or any other courier company, this is deemed proof that delivery was attempted or made. If an item is showing a signature as proof of delivery, this is deemed proof that delivery was made. In the case of multi-occupancy buildings such as flats, we cannot be held liable for the alleged loss of goods if delivery was made and signed for by someone in the building other than the designated recipient. Where delivery has taken place to a third party such as a wedding venue, hotel or restaurant etc. we cannot be responsible for any missing items. If you asked our delivery company to leave the parcel in a specified place without a signature, we cannot be responsible if the parcel is subsequently lost or stolen. As our goods are often perishable we give permission to the driver to leave goods in a place the driver considers a secure location and/or outside the recipient's door.

Freshly cut cheese ripened to perfection is a fragile product and once delivery has been made it must be kept cool, especially in very hot weather. We suggest cut cheeses are consumed within five days of receipt. Individual cheeses usually have a longer shelf life and a "use by" date.

If ordering several jars of pickles/chutneys, we reserve the right to send these by separate, slower post as the temperature is not critical and these jars are expensive to send by next-day delivery because of their weight.

For orders over £100 or for wedding or party cakes you can cancel your order 30 days before despatch at no charge. There will be a £50 charge for a cancellation at shorter notice. Different charges apply for an order cancelled 10 days or less before collection or despatch. See below.

We take great pride in the quality and condition of our cheeses. Please notify us within 24 hours of receipt if we have failed to please. Our perishable goods cannot be returned for credit. If you have a problem we will try to resolve the matter to your complete satisfaction. If your delivery arrives damaged or goods are faulty please e-mail a photograph to us.

For all orders cancelled ten days or less before the original despatch date you gave us, we reserve the right to charge a £50 cancellaton fee or 25% of the value of the goods, whichever is the greater. By this time we may well have ordered, cut and packed your order and arranged a courier pickup. We also reserve the right to charge a £10 fee for a change of despatch address or a change of despatch date. We don't mind changing these things but they are time consuming. For December orders, it can take us some time to physically find your order to make the change.

We may e-mail you with a promotional offer but there will be an unsubscribe function on our e-mail, to opt out of any further e-mails. We will never give your e-mail address to another company.

Please note we are not permitted to sell a knife or blade to any person under the age of 18. Criminal Justice Act 1988 (as amended).

For non-perishable goods the Distance Selling Regulations apply, and provide you with a 14 day cancellation period. Please let us know in writing, either in letter form or by e-mail, within 14 days if you wish to cancel your order of non-perishable goods. If you wish to cancel the contract the ownership of the goods reverts to us (the supplier). You (the consumer) have a duty to continue to take reasonable care of the goods until you return them to the supplier. Please return the goods to our shop in Tetbury; this can be done either in person or through the post. A refund will be given within 14 days of receipt of the goods (although not including your return delivery charges unless the goods are faulty). Delivery charges will be refunded only where the entire order consisted of non-perishable goods.

It is very rare that we receive a complaint about our cheeses or other non-perishable goods. We may want the item(s) returning or, more usually, a photograph of the faulty goods will be sufficient for us to re-despatch free of charge or refund. Delivery usually takes place the day after despatch but can sometimes take an extra day. We normally e-mail a tracking number so you can check the progress of delivery. If you do not receive the e-mail, please check your spam folder. It is the responsibility of the customer to track the order and contact us if delivery is not made within 2 days of despatch. If we have not heard from you within 3 days of despatch, no claim for non delivery can be made.

We use cookies on our website but, only for the technical shopping process of our software and, for no other reason. By agreening to our terms and conditions, you agree that use of these cookies can take place.

PLEASE NOTE: In December our total business increases six fold and we find it difficult to cope, but cope we do by working from 4a.m. to 10p.m. each day. Despatch companies must have a similar problem, so please allow extra time for important date-sensitive orders. During this one month we especially cannot guarantee delivery by the next day though we will do our very best by paying for that service.

House of Cheese, 13 Church Street, Tetbury, Gloucestershire, GL8 8JG, United Kingdom. Tel: 01666 502865

VAT Number UK 666993859

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment from Visa and Mastercard in addition to debit cards such as Switch/Maestro and Delta.


We carefully pack, insulate and label each product. In warm weather we usually use disposable ice gel packs to keep our cheeses cool.

We charge £5.95 per delivery for most mainland UK addresses (even if you order a cheeseboard of £500 we will still only charge the same.) We subsidise some of our carriage charges from our internet profits - we certainly do not make money (overall) from our carriage charges.

We have a postal surcharge to certain remote postcodes if the weight including packaging exceeds 2kg. Our shopping basket can work out the postage of your order. Next-day deliveries to these more remote areas can take longer than one day.

Due to the nature of our products and the high cost of overseas postage it is not currently possible for us to satisfy international orders.

Delivery Schedule

We normally deliver your order by the next day. If you are likely to be out please enter a different delivery address e.g. work / neighbour / family member etc. Orders to remote parts of the UK mainland will take longer than one day. Nothing in life is absolutely guaranteed, especially next-day delivery. No delivery company is perfect, although our couriers have one of the best performance records. If your order is especially date sensitive, please bear this in mind as we cannot be responsible for late deliveries due to circumstances beyond our control. We would always advise customers to allow an extra day for delivery if your order is a special occasion such as a wedding or party.

Back Orders

If your item is not in stock we may substitute another one of similar quality. However, this is very rare as we carry a large stock. If you do not want any substitutions, simply add a note on your order to this effect. We do not record any back orders for subsequent delivery.

Tax Charges

All our foods are VAT zero rated. Non food items have the current rate of VAT. We show VAT inclusive prices.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping software system over the Internet. All credit card numbers are encrypted by PROTX/SAGEPAY and therefore we don't have access to them.


We realise that our business needs to give a high level of service together with superb tasting products. Please advise us within 24 hours if a parcel's contents have been damaged and we will re-despatch and replace any damaged products. Sending us a digital picture of the parcel would be useful in enabling us to make a claim with the delivery company. See our terms and conditions for further details. By placing an order on our website you are agreeing to our Terms and Conditions.

Reaching Us

If you need to reach us, please email us at, alternatively, you can call or fax us on 01666 502865 (International +44 1666 502865) or write to us at House of Cheese, Church Street, Tetbury, Gloucestershire GL8 8JG.

Privacy Policy

We do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

d. We may use your details to email offers or news

Returns Policy

See our Terms & Conditions page for full details.

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