Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment from Visa and Mastercard in addition to debit cards such as Switch/Maestro and Delta. We do not charge for any item until it is ready to send.
Delivery. We carefully pack, insulate and label each product. In warm weather we usually use disposable ice gel packs to keep our cheeses cool.We charge £4.95 per delivery for most mainland UK addresses (even if you order a cheeseboard of £500 we will still only charge the same.) We subsidise some of our carriage charges from our internet profits - we certainly do not make money (overall) from our carriage charges.We have a postal surcharge to certain remote postcodes if the weight including packaging exceeds 2kg. Our shopping basket can work out the postage of your order. Next-day deliveries to these more remote areas can take longer than one day.Due to the nature of our products and the high cost of overseas postage it is not currently possible for us to satisfy international orders.
Delivery Schedule We normally deliver your order by the next day. If you are likely to be out please enter a different delivery address e.g. work / neighbour / family member etc. Orders to remote parts of the UK mainland will take longer than one day. Nothing in life is absolutely guaranteed, especially next-day delivery. No delivery company is perfect, although our couriers have one of the best performance records. If your order is especially date sensitive, please bear this in mind as we cannot be responsible for late deliveries due to circumstances beyond our control. We would always advise customers to allow an extra day for delivery if your order is a special occasion such as a wedding or party.
Back Orders If your item is not in stock we may substitute another one of similar quality. However, this is very rare as we carry a large stock. If you do not want any substitutions, simply add a note on your order to this effect. We do not record any back orders for subsequent delivery.
Tax Charges All our foods are VAT zero rated. Non food items have the current rate of VAT. We show VAT inclusive prices.
Credit Card Security We know of no documented cases of credit card fraud using our shopping software system over the Internet. All credit card numbers are encrypted by PROTX/SAGEPAY and therefore we don't have access to them.
Guarantee We realise that our business needs to give a high level of service together with superb tasting products. Please advise us within 24 hours if a parcel's contents have been damaged and we will re-despatch and replace any damaged products. Sending us a digital picture of the parcel would be useful in enabling us to make a claim with the delivery company. See our terms and conditions for further details. By placing an order on our website you are agreeing to our Terms and Conditions.
Reaching Us If you need to reach us, please email us at firstname.lastname@example.org, alternatively, you can call or fax us on 01666 502865 (International +44 1666 502865) or write to us at House of Cheese, Church Street, Tetbury, Gloucestershire GL8 8JG.
Returns Policy See our Terms & Conditions page for full details.
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